The number of revisions each individual/customer gets is based on the package ordered from the Design Vikings website. The customers can demand as many revisions as stated in their respective packages. One of the main focuses of Design Vikings is to provide customers with 100% satisfaction. For that matter, we offer unlimited free revisions to achieve this objective unless the customer sticks to the original brief and the initial requirements remain the same. In case of a change in requirements, or customer demanding revision after the acceptance of the initial design, or a change of mind or disagreement with the partner, the revisions will no longer be entertained. The turnaround time for revision will be two (2) business days or 48 business hours.
The refund request is valid under conditional circumstances. The request for a refund will be nullified in the following cases;
To claim your refund, you can contact our customer support through the following ways; our team will guide you through the refund collection process.
Once we receive your refund request, we will get back to you at the earliest. Once we have completed the inspection process and analysis, the refund process will be initiated. Once you have been entitled to a refund, all the ownership rights of created designs will be transferred to Design Vikings and this information shall and will be submitted to the Copyright Acquisition of IP Australia to maintain transparency and legality.
Design Vikings follows a 100% guaranteed satisfaction policy and for this purpose, we always make sure to provide the customer with the best customer service. We always place customer satisfaction as our top priority. Our designs are 100% original, plagiarism-free and customized to the customer’s requirements.
The turnaround time varies according to the package selected by the customer. Standard turnaround time is followed which is 2 days for a logo design and 5 days for a website. We also offer rush/urgent orders. In case of rush/urgent orders, please contact our support team for pricing and additional guidelines.
We strive for customer excellence at all stages of our work process ensuring complete client satisfaction. Our team of expert, creative and professional designers will give it their all to exceed your expectations. We believe in 100% original designs and content, so our prime focus is to provide the best-in-class design with each of them being custom-made and plagiarism-free.
WEBSITE OWNERSHIP AND RIGHTS
When the website you have asked us to design is completed and you are completely satisfied with it, the ownership rights along with all the credentials are transferred to you immediately unless otherwise, the payment is outstanding. Once the dues are cleared, you become the rightful owner of the design. The website design can be used as per your liking, will or any purpose you want. Regardless, the ownership rights of media, material, content and any material generated for revisions are with Design Vikings and we reserve all exclusive rights for it.
Design Vikings will and shall not be responsible for creating and population content (images and texts) on the website unless the customer has purchased the content development service separately. The web design/development package does not include the option for content creation and population in this entirety. If the customer purchases a package for content development separately;
The following section pertains to the NDA and management policy adopted by Design Vikings. The major points are explained below;
Design Vikings maintain all the records of past work done with the client for 1 year. The data is kept in a privately owned secure server protected by a password having only authorized personnel have access. If the customer misplaces a file or the order has been lost, the backup data is kept to provide the source files to the user again. The relevant files are sent to the account of the customer from which the order was made, or the email address which was used as a point of communication. Proof of payment, complete delivery and order details should be shown to receive the files again.
Our team works tirelessly to serve you at all times. Our customer support is available 24/7 to help you with any query and provide maximum assistance to guide you in any work-related matter or answering any query/question. Our working hours are Monday to Friday 9 A.M. to 5 P.M. where we readily respond to your live chat, calls and emails. In case you require special assistance from our customer support team, leave an email with your concern and we will get back to you in the earliest possible manner.
Design Vikings is a digital solutions provider catering to all online digital solutions including web logos, content, animations etc. Sometimes, the packages purchased by customers involve the attainment and usage of technical knowledge to set up emails and operate the website. Design Vikings are only responsible for providing basic information on technical aspects as well as settings that are the primary base for the required services to work. Design Vikings are not liable for providing full-fledged training, installation and demonstration of the technical aspects related to website functionality etc. The services mentioned above are as follows;
Note: Design Vikings shall not be held accountable with regards to error or lack from the customer’s end in failing to execute, install or use the above-mentioned services in any form. Customers will wholly and solely be responsible for the installation, execution and usage of service as per their better understanding or learning by default usage.