The information collected is primarily used to deliver a better website experience by knowing the different customer’s preferences for products and offering similar services to them. Moreover, the billing information is collected because it is inevitable to process orders without transactional information. The email address of the customer is used for maintaining healthy communication including order status updates, comments about services, opinions on services and the delivery of the final product to the end customer. The email can also be used for promotional purposes such as marketing new offerings, website updates, and marketing promotions as well as communicating the latest trends/news within the industry. All of this together helps us to provide better services and improve our marketing strategies while also providing analytics on which products are selling better.
Confidentiality is a matter of concern for almost everyone in this world and Design Vikings considers the confidentiality aspect. We, in no manner or way, compromise the confidentiality of our client’s information. The personal information you provide us is only used for connecting with you regarding the order status update and processing of orders. This in turn improves the communication process and builds a healthy relationship between the agency and the client. Your name, company name, billing address, mailing address, email address, phone number, fax number etc. are kept confidential at all times and stored in a password-protected secure server only accessible by authorized personnel so that the code of confidentiality is fulfilled without any threat of being compromised, hacked or theft. It is reiterated that your personal information is not shared with any unauthorized or third-party source under any circumstance unless we have your permission or we are forced by law for transparency purposes to release the information.
Our customer support is available round-the-clock 24 hours a day, 7 days a week, 365 days a year. If you have any query or concern that you would want to be entertained with, please write to us using our email, the website form or leave us a message on live chat and our representative will get back to you as soon as possible. We leave no stone unturned in assisting you with whatever problem you are facing or are looking for a free consultation. With Design Vikings, we treat all our clients equally and you are no different.
The following section outlines the communication policy adopted by Design Vikings for communicating with customers through official channels and the platforms associated with Design Vikings. Explicitly, the policy understates the following key points;